Getting Back Into Work From Universal Credit: Interview Help, Work Coaches and Support in the UK
If you are claiming Universal Credit and looking for work, the system can feel confusing and stressful. But support is available, including help with interviews. Here is how to use it, in plain terms.
Your work coach
When you claim Universal Credit and are expected to look for work, you are assigned a work coach at your Jobcentre Plus. They can help with job searches, CVs, interview preparation and access to training. Be open about your situation, including any health condition or caring responsibilities, so that your requirements are realistic.
Free help available
The National Careers Service offers free advice and CV help.
Local Jobcentre Plus offers job clubs, workshops and sometimes mock interviews.
Libraries and charities provide computer access and support.
Sector-based work academy programmes can offer training and guaranteed interviews in some areas.
Help with costs
Some people can get help with the cost of interview travel or clothing through a Flexible Support Fund. Ask your work coach what is available in your area. Charities such as Smart Works provide interview outfits in some places.
Preparing for interviews
Practise the standard questions, prepare examples from past jobs, volunteering and life, and plan your journey. If you have a gap in your CV, prepare a short, positive explanation.
Tell the employer about adjustments
If you have a disability or health condition, you can ask for reasonable adjustments. Access to Work can support you once you have a job.
When you start work
Tell the Department for Work and Pensions about your new job promptly. Universal Credit adjusts as your earnings change. Ask your work coach if you are unsure.
You are not alone
Many people move between work and benefits. Looking for a job takes effort and courage, and it is a positive step.
Everyone in this situation feels alone at some point, and you are not. If this helped, share it with someone who is job hunting, and tell us in the comments what has worked for you.
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