IT Support Analyst Interview Questions UK: 8 Real Questions and What Interviewers Want

Before your IT Support Analyst interview, it helps to see the questions from the interviewer's side. We have picked eight from our set of 25 and added the reason each one gets asked.

Eight IT Support Analyst interview questions, and what the interviewer is thinking

1. What does an IT support analyst do on a typical day, and how is it different from a pure service desk role?

Why they ask: They want to confirm you understand the broader, more hands-on scope of the job.

2. Talk me through how you would onboard a new starter from an IT point of view.

Why they ask: Joiner processes are a core responsibility and test organisation and security awareness.

3. What steps do you follow when someone leaves the organisation?

Why they ask: Leaver processes are a significant security and data protection risk if done badly.

4. What is Microsoft Intune and how would you use it to support users?

Why they ask: Most UK organisations use Microsoft 365, and device management knowledge is increasingly expected.

5. Explain how Group Policy works and give an example of when you'd use it.

Why they ask: Group Policy remains widely used in hybrid environments and shows you understand the Windows estate.

6. How do you manage user permissions to shared folders and SharePoint sites?

Why they ask: Access management is a daily task, and getting it wrong creates data protection risk.

7. A director's laptop has been left on a train. What do you do?

Why they ask: Lost devices are a real incident requiring speed and process.

8. Tell me about a time you improved an IT process or saved your team time.

Why they ask: Support teams value people who go beyond closing tickets to prevent repeat work.

A sample answer to question 1

What does an IT support analyst do on a typical day, and how is it different from a pure service desk role?

A typical day mixes reactive support and planned work. I'd pick up tickets for hardware, software, accounts and access, deal with escalations from the service desk, and support users in person or remotely. Alongside that I'd handle onboarding and leaver tasks, build and issue laptops, manage licences in Microsoft 365, apply patches and update asset records. Unlike a pure service desk role, I'd expect more ownership of problems to the end, more administration in tools like Entra ID, Intune and the Microsoft 365 admin centre, and some small projects such as a device refresh or a Windows upgrade. I'd also write documentation and sometimes train users. It's a role where you need to switch between a quick fix for one person and a longer task that keeps the wider estate healthy.

Common mistake to avoid: Describing only call handling; Overstating your authority

Want the rest?

Full model answers, key points and common mistakes for all 25 questions are on the IT Support Analyst interview questions page. The first five are free, no sign-up needed.