PA, Executive Assistant and Office Manager Interview Questions and Answers (UK)

Personal assistants and executive assistants work closely with senior leaders, so interviewers look for discretion, organisation and good judgement. Office managers add responsibility for people, suppliers and the office itself.

What to expect

You will usually meet the person you would support, plus HR. There is often a practical test: drafting an email, managing a diary clash or prioritising a list. They are looking at tone, accuracy and common sense.

Common questions and example answers

How do you manage a busy diary? "I keep it up to date, confirm key meetings, plan travel time, protect time for priorities and communicate changes clearly."

How do you prioritise competing requests? "I clarify deadlines and impact, ask the executive when priorities clash and keep everyone informed."

How would you handle confidential information? "I do not discuss it, I store it securely and I only share with authorised people."

What would you do if your boss asked for something you thought was a mistake? "I would raise it politely in private, explain my concern and offer an alternative. The final decision is theirs."

Tell me about a time you anticipated a problem. "I noticed a conflict between a board meeting and a client visit two weeks ahead. I checked options, proposed a new time and confirmed it with everyone before it became an issue."

How would you handle a difficult visitor or caller? "I would stay calm and courteous, find out what they need and direct them to the right person."

Skills employers expect

• Excellent written and verbal communication.

• Microsoft 365, calendar and travel booking tools.

• Minute taking and meeting organisation.

• Event coordination and expense processing.

• Initiative and proactive thinking.

Office manager questions

Expect questions on budgets, suppliers, health and safety, managing office staff and improving processes. Show experience with fire marshal duties, equipment contracts and onboarding new staff.

Quick answers

What qualifications help? Business administration qualifications, such as Level 3, and Microsoft Office certificates.

Is shorthand still needed? Rarely, but typing speed and accuracy matter.

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