Phone Interview Tips (UK): How to Prepare for a Telephone Screening Call
A phone interview is often the first hurdle in a UK recruitment process. A recruiter or hiring manager will usually spend 15 to 30 minutes checking your experience, motivation and practical details. Because you cannot rely on body language, your voice and preparation matter more.
Prepare as you would for any interview
Read the job description, research the employer and prepare short answers to common questions such as why you want the job, what you know about the company and what your relevant experience is. Have a few STAR examples ready.
Set up for the call
Choose a quiet place with good signal. Charge your phone.
Have your CV, the advert and a notebook in front of you.
Keep water nearby.
Stand up or sit up straight. It makes your voice clearer.
Smile. It changes your tone.
Common screening questions
Tell me about yourself.
Why are you looking to leave your current job?
What are your salary expectations?
What is your notice period and availability?
Can you tell me about your experience with…?
Speak clearly and listen carefully
Slow down slightly, do not interrupt and pause before answering. If you did not hear a question, ask the interviewer to repeat it. Use the interviewer's name.
Practical points
You may be asked about your right to work, location, driving licence or commute. Be clear and honest. Ask about the next steps at the end.
Mistakes to avoid
Taking the call in a noisy place or while walking.
Eating or typing during the call.
Giving one-word answers.
Quick answers
What if they call unexpectedly? It is fine to say you are not able to talk and ask to arrange a better time.
Should I send a follow-up? A short thank-you email is a nice touch.
Want to practise with questions written for your exact job? Our question bank covers hundreds of UK roles with model answers, and every role has five questions free.
Practise for specific roles
Pick your role: Customer Service Advisor, Administrator.
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